The details
The details
From start to finish, FrontDoor Inbox helps you keep track of the entire conversation. FrontDoor Inbox is suitable for use in helpdesks, service centers, the front office, receptions, customer support centers, call centers, booking offices, or in general situations where you need to keep track of conversations.
Supercharge your inbox
Supercharge your inbox
bring order from chaos
Separate lists
Separate lists
- Unhandled tickets; gives the operator a quick overview of conversations that need attention.
- Shared tickets; lists all shared (unassigned) unresolved conversations and their current status.
- Tickets assigned to me; the conversations assigned to the operator.
- Recent tickets; the most recently worked on conversations.
- Watched tickets; conversations that will send notifications to the operator when/if they are updated.
- Search results; sticky search form for simple and complex search queries.
Unified interface
Unified interface
- Built with the responsive Bootstrap 4 component library, FrontDoor Inbox looks good on desktop computers, laptops, tablets, and smartphones.
- Using standardized colors to indicate conversation part types, and conversation status, making it easy to quickly identify items in need of attention.
- Browser access keys; allowing the operator to easily switch between views without using the mouse.
- Collapsible content; keeping many technical aspects of a conversation hidden until they are needed.
Security
Security
- GDPR compliance; FrontDoor Inbox servers are hosted within the EU by default. Upon request, your instance of the server can be hosted in Sweden, Finland, Germany, the Netherlands, Spain, Singapore, or the United Kingdom.
- High-grade HTTPS/SSL encryption; all aspects of the user interface is accessed via HTTPS/SSL encrypted pages.
- Authentication via Google or Nextcloud; user accounts can be verified using OAuth2 via Google or Nextcloud, allowing simplified account and password management.
- IMAP over SSL; every connection to the inbound e-mail server uses encrypted IMAP sessions.
- Outbound TLS preferred; when delivering outbound e-mail, FrontDoor Inbox will favor encrypted connections with the destination server. By default, we will send outbound e-mail via our Halon spam protection gateway.
- Secure hosting; all FrontDoor Inbox servers are hosted on dedicated Linux servers, using up-to-date components, system firewalls, intrusion monitoring, and automated backups.
- Closed and obsolete conversations can be permanently removed on schedule, allowing you to control data retention as per your requirements.
Workflow
Workflow
- Setup queues ("folder") to categorize conversations and allow specific access by operators to such queues.
- Configure advanced e-mail parser rules to automatically assign conversations to queues based on content and origin.
- Canned responses can be setup for each queue to allow for automated replies indicating message reception. These automatic responses can also be inhibited by the parser rules and/or queue settings.
- Close until; operators may close a conversation until a specific date, at which point they are automatically re-opened to remind the operator to complete the conversation or check in with your client.
- Signatures; separate operator message signatures, separate queue signatures, and global system wide signatures can be configured. Operator signatures can be disabled.
- Inhibit auto-responses to auto-responses; FrontDoor Inbox detects automatically generated e-mails and inhibits its auto-response handling for such e-mails.
- Merge conversation parts about the same issue into a single conversation thread.
- Use Nextcloud with FrontDoor Inbox to allow files and documents to be attached to conversations.
Pricing, features,and specifications are current as of FrontDoor Inbox version 2020.2