Get organized
Get organized
From start to finish, FrontDoor Inbox helps you keep track of the entire conversation. FrontDoor Inbox is suitable for use in helpdesks, service centers, the front office, receptions, customer support centers, call centers, booking offices, or in general situations where you need to keep track of conversations.
Let us help you bring order from chaos
Simplicity
Simplicity
FrontDoor Inbox will help your organization to lower its response times to issues and inquiries. We have built the service from the ground up, focusing on simplicity and on maximizing the efficienty of you and your team.
Features and functions in FrontDoor Inbox are based on the needs of our customers and those of our own. We think that simplifying your everyday workflow will let you focus on your core business, rather than being stuck in complicated technical platforms.
Your organization will enjoy working with a safe, efficient, and reliable tool. After all, making it easy for your staff to provide support, and let you keep an eye on things, is what it's all about.
FrontDoor Inbox has been around since 2015, handling hundreds of thousands of issues and inquiries.
Teamwork
Teamwork
Team collaboration is an essential part of FrontDoor Inbox.
Assign support queries to the most suitable team members.
Allow groups of your team to handle certain types of issues.
Use internal comments for private note-to-team information.
Regardless of where your operators are located, they can co-operate and bring their full potential to bear, to help your clients and to-be customers getting the right answers at the right time.
Your operators need only a modern web browser to use FrontDoor Inbox. No other software needs to be installed.
FrontDoor Inbox allows your operators to utilize Nextcloud as the source for attachments.
Workflow
Workflow
We have simplified the workflow of responding to and handling e-mail inquiries so that you and your staff can focus on actually helping the people at the other end of the conversation.
When an e-mail is received, it is automatically categorized and placed into its proper working queue ("folder"). If the e-mail is a response to an ongoing conversation, it is automatically linked into that conversation, making it easy to follow the conversation history.
Internal comments allow operators to make notes in an ongoing conversation; such comments never leave the system. They can be used to hand over a conversation to another operator, or to make a "note to self" for future references.
Scheduled tasks can be configured to send out reminders to your operators and/or specific administrators when unhandled e-mail has been sitting around for too long without any action.
Security
Security
All FrontDoor Inbox servers are hosted within the EU, and all backups are stored within the EU. We offer specific hosting upon request; locations include Sweden, Finland, Germany, the Netherlands, Singapore, and the United Kingdom.
The FrontDoor Inbox service is GDPR compliant.
Your operators connect to the FrontDoor Inbox service using high grade SSL encryption over HTTPS.
Authentication of users can be handled internally or via OAuth2 (currently Google and Nextcloud is supported).
All FrontDoor Inbox installations run on dedicated virtual private servers using Linux.
Incoming e-mail is handled by your e-mail provider, including any spam filtering. FrontDoor Inbox is compatible with e-mail services such as Office 365, Gmail, and e-mail software solutions like Synacor Zimbra and Microsoft Exchange.
Plans and pricing
Plans and pricing
We offer FrontDoor Inbox on three standard plans. Which one of these is most suitable for you and your organization greatly depends on the number of operators and the number of e-mails you handle. Plans can be scaled up as necessary. If you have requirements not covered by either of these plans, please do not hesitate to get in touch with us and ask about our flexible and custom plans.
All plans include a virtual private server running Linux, server maintenance, and a Let's Encrypt SSL certificate.
Pricing, features,and specifications are current as of FrontDoor Inbox version 2020.2